Returns & Refunds

Every EMRGE piece is made to order. Nothing is produced before you buy it, which keeps waste down and lets us make things in small numbers — but it also means we can't restock returns the way a warehouse brand can. Please check the size guide on each product page before ordering.

Returns

You can return an item within 7 days of delivery provided it is:

Unworn and unwashed
In its original condition
With all original tags still attached

Items returned worn, washed, altered, or without tags will not be accepted.

EU and UK customers — 14 day right to cancel

If you are in the European Union or the United Kingdom, you have a statutory right to cancel your order within 14 days of receiving it, for any reason, and receive a full refund including standard outbound shipping. This right applies in addition to our returns policy above and cannot be waived.

To exercise it, email support@emrge.shop within 14 days of delivery. You then have a further 14 days to send the item back. Return shipping is at your cost unless the item is faulty or incorrect.

Faulty or incorrect items

If your order arrives damaged, faulty, or is not what you ordered, email support@emrge.shop with your order number and photos. We will replace it or refund it in full, including shipping, at no cost to you.

Non-delivery

If your order has not arrived within 14 business days, contact support@emrge.shop. We will refund your shipping charge in full and work with you to locate or replace the order.

How to start a return

Email support@emrge.shop with your order number and the reason for return. Do not send anything back before you hear from us — unauthorised returns may not be processed.

Refund timing

Approved refunds are issued to your original payment method within 5–10 business days of us receiving and inspecting the item. Your bank may take longer to display it.