Shipping policy

Shipping

Made to order

Every EMRGE piece is produced after you order it. Nothing sits in a warehouse and nothing gets dumped at the end of a season. It does mean your order takes longer to arrive than it would from a brand shipping from stock — we'd rather tell you that upfront than apologise for it later.

Delivery times

9–14 business days from order to delivery, covering both production and transit. Business days are Monday to Friday, excluding public holidays.

You'll receive tracking by email as soon as your order ships.

If your order is late

If your order has not arrived within 14 business days, email support@emrge.shop with your order number. We will refund your shipping charge in full and work with you to locate or replace the parcel.

Shipping rates

Calculated at checkout based on your destination. Free shipping on orders over $75 / €75.

Customs and import charges

EU orders: VAT is included in the price shown at checkout. You will not be charged again on delivery.

Other international orders: any customs duties, import taxes or handling fees charged by your country are your responsibility and are not included in the price. These are set by your local customs authority, not by us. Parcels refused due to unpaid charges will be refunded less shipping costs.

Wrong address

We ship to the address entered at checkout, so please check it carefully. If an order returns to us because the address was incorrect or incomplete, we can reship once you cover shipping again.